We normally ask you to try to resolve your issues locally first (we call this Stage 0). It's always best if you can raise your concerns as soon as possible with a member of staff who works in the area where the issue arose.
If you are not happy with the Stage 0 response, you can take your complaint to Stage 1 - this will need to be submitted no later than three months after the incident you are complaining about.
You can find guidance and answers to the questions and concerns you might have in our Student Complaints webpage and Student Complaints Procedure.