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Can I visit other university libraries?
You can visit other university libraries under the SCONUL Access scheme.
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Can I book a room to work on a presentation?
Rooms can be booked via the Portal. Click on 'my learning' and the 'library support' tab.
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Can I bring my children to the library?
Children are allowed in the library for short periods, as long as they remain supervised at all times.
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Can I return my books to a different library than the one I borrowed them from?
You may return your loans to any of our three libraries. We will send them back to their home library for you.
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Can I take my library books with me if I go on holiday?
We recommend that you return your library loans before your holiday in case they are recalled while you are away.
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Do I need another card to access the libraries?
Your Greenwich Gateway card is the only card you need to get entry to our libraries.
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Do you have printing facilities in each library?
You can print , photocopy & Scan on our multi-function devices (MFDs) located in all our libraries.
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How can I access ebooks?
You can access ebooks using our Library Search.
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How can I access journal articles?
Use our Library Search to find results for your chosen topic, then click the 'Academic Journals' filter on the right-hand side.
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How can I find the books on my reading list in the library?
You can search for books and other resources on our online library catalogue.
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How can I raise an IT issue or make an IT request?
Visit the IT Service Desk page for more info
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How do I top up my print credit?
You can top-up online at any time from any location or any device on our 'Print Credit' webpage.
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How long can I keep my library books for?
All loans are renewed automatically. If we need a book back because someone else has reserved it, we will email you.
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How many books / CDs / DVDs can I borrow?
You can borrow up to 40 library items, including books, CDs and DVDs.
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I need access to a laptop due to my personal circumstances. Can the university help?
If you need to borrow a laptop, please see our LapSafe article on our website.
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I’m having issues with my ePad - what should I do?
You can find the email to report technical issues here.
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Is there a quiet room that I can go to on campus?
We have designated spaces on each campus where you can go if you need to get away from the hustle and bustle of campus life.
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The book that I want is not available in my library. How can I request it?
If a book you want is on loan or in another campus library, you can reserve it through our Library Search website.
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What are the building opening hours for Student Wellbeing Services?
You can visit our Student Wellbeing Office, 003 Dreadnought building between the hours of 10am - 2pm, Monday - Friday.
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What are the libraries' opening hours?
Our libraries are usually open until midnight during term time. Check our library opening hours before you travel.
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What are the opening hours of the IT Service Desk?
During term time, the IT Service Desk usually opens between 9am and 5pm.
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What are the Student Wellbeing Service openings hours?
The Student Wellbeing Service is open from 9am-5pm for contact via phone or online enquiries.
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What time is the Student Centre open?
All three of our Student Centres are open 9am – 5pm, Monday to Friday, excluding bank holidays.
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Where is the FES Research Office located?
In the Pembroke Building of the Medway Campus - Room PO11.
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Where is the Student Wellbeing Service office?
You can find the Student Wellbeing Service admin office on our Greenwich Campus on the ground floor of the Dreadnought building - Room 003.
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How do I connect to the internet/WiFi on campus?
To access our eduroam wireless network, you must use your short username@gre.ac.uk login credentials plus your university password.
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Where can I find a printer?
You can print, photocopy & Scan on our multi-function devices (MFDs) located across our campuses.
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Where can I find my campus library?
We have three campus libraries, one on each site: the Avery Hill library (located between the Fry and Grey Buildings), the Stockwell Street library at Greenwich Maritime, and the Drill Hall library at Medway.
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What is OneDrive?
OneDrive is a cloud based storage platform which integrates into both Microsoft Office 365 and all Windows, Mac and mobile device platforms, meaning that files can be accessed almost anywhere and anytime.
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Where can I find a computer on campus?
There are dedicated open access (no booking required) IT labs on all campuses, and our campus libraries also have study areas with managed desktop PCs and printers (MFDs).
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Can I request additional software beyond the standard applications?
You will have immediate access to our core applications. You can, however, download or request more applications as needed.
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What is Microsoft 365 and how can I use it?
Microsoft 365 gives you access to Microsoft applications in the cloud. Our students have free access to Microsoft 365, and you can install it on up to ten devices.
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What is Multi-Factor Authentication (MFA)?
MFA provides an additional layer of security to our services by requiring an extra piece of information, in addition to your username and password, to access university services.
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My password is expiring, what do I do?
If you have forgotten your password or your current one expires soon, then this page will tell you how to change it.
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How can I find the Portal?
Use your university account to log in to the Portal and access Moodle (our virtual learning environment).
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Where can I find Moodle?
You can access Moodle (our virtual learning environment) by logging in to your student portal and clicking on the tab for Moodle at the top of the page.
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How can I access my student email?
Your University of Greenwich email is available through Outlook on PC, Mac, and mobile devices.
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Can I study remotely/ connect to the university from home?
You can access your course materials as well as university learning and support services from home.
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What is Panopto?
Panopto is a software that securely captures lectures.
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How will Drill Hall Library's hours and services be affected during the Christmas closure period?
Drill Hall Library will be open with reduced hours from Saturday 14th of December to Friday 20th of December, operating from 9am to 5pm.