Welcome and Registration

If you’re a new student, you’ll know you’re fully registered if you have your student ID card.

You won't need to send in your qualifications if you already have your CAS.

Yes, one of our Student Centres can help you with that.

You don't need to have collected your ID card to attend your first lessons.

Address updates for international students are only possible when you've arrived in the UK.

We can only issue your ID card to you.

If you are a distance learner who has completed registration and has a photo on the system, we can post your ID card to you.

You can collect your Student ID at any of our campus Student Centres.

Yes, you can't register without your username and password.

If you're continuing on the same programme of study, you'll only need to do online registration in the following years. If you move onto further study with us, you would then need to do both online registration and the qualification/ID check.

If your dissertation is due in the next academic year (from September onwards), you will need to re-register.

Yes, if you have outstanding studies or are due to resit exams you will be invited to re-register to have an active student account.

Yes, you'll want to re-register by the September deadline to avoid being withdrawn by the system.

Yes, once you have your username and password and you’ve been invited to register.

Yes, you’ll need to complete Online Registration for every academic year (beginning in September) you continue your studies.

Yes, you will need to register to be able to submit your work and receive your results.

You may be able to use a different form of ID to prove your identity for registration but you'll need your passport with you when you come to collect your student ID card.

Ask our Student Centre to look into reinstating you onto your course.

Send in your qualifications and collect your student card to complete part 2 registration.

New students are sent everything they need to make the most of Welcome Week.

Your first step is to ask your faculty office.

Contact the Student Centre to discuss late registration.

Send photos or scans of qualifications to the Document Check inbox.

We do our very best to get back to you in three working days but do bear with us if it takes a bit longer.

Please visit the Student Centre.

Log a query during the registration process and we will look into this for you.

Yes, you can send in your photo late for your student ID or get your picture taken at one of our Student Centres.

You'll need to have completed both parts of registration before you can get your student ID card.

Unless you’re a distance learning student, you’ll need to collect your Student ID card from one of the three Student Centres to complete your registration.

Use the applicant enquiry form and we will get back to you with help and advice on how to apply to us again.

It's a fairly simple process. Start by going onto your student portal with the login details our IT Service Desk emailed you.

You don’t need to collect your Student ID card from campus if you’re a distance learner.

This means that Online Registration is currently closed for your programme and you will be unable to complete it at this time.

If it’s the first time you’ve lost your Student ID (Greenwich Gateway Card), you can visit any of our Student Centres for a free first replacement.

You can check if a different form of identity can be used for your ID check on our Welcome pages.

If you find that your date of birth is incorrect on our system, you can let us know when you come in for your face-to-face registration.

If you find that your grades or the qualifications we have on our system aren’t right while you register, you can log a query on the Query Tracker.

There are a number of ways you may still be able to complete your qualification checks.

There can be a few reasons why you can't register.

You will be able to see all Welcome activities and what we have to offer, including your induction timetable on our Welcome webpages.

We put on a variety of events to help you get to know us and your course.

When you have finished online registration you’ll need to complete your Document Checks and collect your ID card.

Just wait for your registration invitation email that we'll send to you a few weeks before your course starts.

You might find it works better if your swap to a computer or laptop.

Your Mailing address is an optional address you can add if you’d like your official post (usually your certificate and/or transcript) sent somewhere other than your Permanent address.

Your Permanent address is where you’d be staying if you weren’t coming to the University or if you’re living at home during your studies.

Your Term Time address is where you’ll be staying during your studies.

The type of ID we need to complete your registration will depend on the type of student you are.

You’ll need to re-register every September for each academic year you study with us.

You can find the deadlines for your cohort on our Registration webpages.

Registration invitations are usually sent out a month before you're due to start here. If you can't find it, check your junk folder.

The Student Centre will either help you with this themselves or suggest someone who can.

Eventbrite ensures we manage registration so we make sure we have reasonable waiting times.

Please log an enquiry and we can send it to your faculty for approval.

Raising a query during Online Registration allows time for the query to be resolved so your record is fully up to date.

As a new student, you usually receive an invite to register around a month before the start date of your course.

It may be because your course runs over two academic years.

You can update your preferred name during Online Registration or by contacting the Student Centre.

"Action Items" are the stages of Online Registration and are updated daily. You might be trying to register too soon.

Your loss of access to Greenwich online services may be because you are not fully registered this academic year. Please visit one of our Student Centres for further information.