Concerns, Appeals and Regulations

No. A successful appeal can't change your grade unless there has been a simple inputting error.

We have a list of scenarios of extenuating circumstances (ECs) for which claims are usually accepted.

No, any EC claim that's been successful can’t be used to justify or excuse a decision of proven assessment misconduct that's been made against you.

You'll need to make a claim using the Extenuating Circumstances procedure to get an extension on your coursework deadline.

Refer to the GSU website for support.

The Greenwich Students' Union offers free and impartial advice on these matters.

You'll need to submit your claim through the online EC system.

You'll need to fill in the form found in the Digital Student Centre under My Support > Formal Complaints in the navigation menu.

You can find the appeal form and guidance on how to submit it on our website.

We try to resolve Stage 1 complaints as soon as possible, and aim to send you an outcome within 28 days.

You can claim EC as many times as you need but if you have too much outstanding work at the end of the year you may not be able to progress onto your next level of study.

Please contact your programme leader.

You can contact the Greenwich Student Union advice team for support.

Advice on academic appeals is available on the GSU website.

You might be able to submit an academic appeal if you feel that your EC claim has been handled incorrectly.

The Greenwich Student Union can advise you.

You can only defer if you are a new student who has not completed registration.

There are some circumstances where we can uphold your appeal without evidence.

We understand that explaining your reasons for submitting an extenuating circumstances claim can be uncomfortable and can sometimes seem embarrassing.

You may want to explore interrupting (taking a break from) your studies for the rest of the academic year.

No, uni closures, including bank holidays and Christmas don't get included in submission deadlines.

Typically you won't get another bursary if you take a study break.

If you feel that we've made an incorrect decision about your Extenuating Circumstances claim or that we may not have considered something you submitted, you might be able to submit an academic appeal.

You must submit your appeal within 14 calendar days from the date you were notified of the withdrawal.

We might be able to accept a late appeal if you have a good reason.

Accepted claims for an extension give you another 14 calendar days from the original submission deadline to submit your work.

Yes, you must still submit an EC claim as we can only consider claims that have been submitted via the online system.

We can sometimes experience problems with our systems.

We strongly urge students to contact the advice team at the earliest opportunity.

Check out some information on the GSU website.

Sometimes circumstances outside of your control might stop you from being able to undertake assessments or to do them to the best of your ability.

We can accept your claim, reject it, or ask for further information.

Our Extenuating Circumstances website contains up to date advice on how to choose the right type of EC claim for your circumstances.

You can't appeal what's been decided at an Assessment Offence investigative interview but you may be able to get the outcome reviewed.

If you're unhappy with the outcome of your Academic Appeal, you can request a Final Review of the decision.

There are some things that you can't submit a complaint about as they can be resolved under other procedures.

We have a list of the kinds of circumstances that are not usually accepted.

Our website explains in detail what each EC decision you may receive means.

We have a list of evidence that is usually accepted to support a variety of reasons for extenuating circumstances (ECs) claims.

The 'What happens next?' section of our (ECs) webpage explains each potential decision, and any further action you may need to take.

We may refer the case for consideration under the Student Disciplinary Procedure.

Our website contains a full description of what we consider to be extenuating circumstances.

You can make a complaint about any academic or non-academic services provided by the university.

University closure days don't count towards the deadline for the submission of claims for extenuating circumstances.

An existing long-term condition can't usually be considered an extenuating circumstance unless the condition was made worse by something that happened during or leading up to the assessment.

We normally ask you to try to resolve your issues informally first (we call this Stage 0).

You can submit an academic appeal once you have received the outcome of the decision that you want to appeal.

You must submit your appeal within 14 calendar days from the date you were notified of the decision that you are appealing.

We'll always try to resolve your appeal as soon as possible, which will usually be within 21 calendar days.

We have a website which is a comprehensive resource for all the questions and concerns that you might have about the complaints procedure.

You can find all of our student-related regulations, policies and procedures at our policy webpages.

You can get independent advice regarding this procedure from Greenwich Students’ Union's advice webpages.

You can get independent advice regarding this procedure from Greenwich Students’ Union.

We have a website which is a fantastic resource for all your questions and concerns.

We have a website which is a comprehensive resource for all the questions and concerns that you might have.

We have a website which is a comprehensive resource for all the questions and concerns that you might have.

Unresolved concerns are taken seriously and there is a set process to follow.

You can talk to your Personal Tutor or you can get independent advice about your appeal from Greenwich Students’ Union.

You can get independent advice about your complaint from Greenwich Students’ Union.