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Am I eligible to attend a graduation ceremony this year?
Yes, if you’ve met all the criteria.
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Are gym fees included in my tuition?
No, the gym is separate from your tuition fees.
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Are there any fitness classes?
Yes we have online and in-person fitness classes available.
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Are there any Paramedic Science societies?
Yes, the Paramedic Science Student Society has been running for over 5 years.
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Are there secure lockers available on campus?
Secure lockers are available on all three of our campuses and will cost between £10 - £20 for the whole academic year.
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Can children attend a graduation ceremony?
We have ways for children of all ages to view the ceremony.
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Can I apply for an Oyster card as a partner college student?
Unfortunately, you won’t be able to apply for an Oyster card with Greenwich if you’re studying at one of our partner colleges.
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Can I apply to be an ambassador at any point during the year?
No, we usually have two recruitment cycles, one in the first term and one in the second term.
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Can I change the time of my graduation ceremony?
Unfortunately, this isn’t possible.
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Can I defer my graduation ceremony?
Yes, you don’t have to attend this time.
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Can I go to graduation if I successfully complete the degree part of my apprenticeship?
Yes, our successful apprentices are always welcome to come to graduation.
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Can I have a part-time job during my placement as an MSc with Industrial Practice student?
You can work up to 20 hours a week part-time while on placement but you don't want to overdo it as your placement is full-time too.
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Can I have a reference for my employer?
Please create an enquiry as we can forward it to your faculty to inform you best on your options.
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Can I have extra guest tickets for my graduation?
You’ll get two guest tickets, but further tickets may be available later.
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Can I have information sent to my personal email instead of my university email address?
Unfortunately not, unless you can't access your Greenwich account.
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Can I park at the graduation venue?
Public parking is available near both venues.
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Can I visit any Student Centre?
Yes you can visit any Student Centre regardless of which campus you study at.
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Can I work full-time during my placement year?
Your placement will constitute full-time employment in itself.
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Do I automatically join the Greenwich Students' Union (GSU)?
Yes, by studying with us you become a member of the Greenwich Students' Union.
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Do I get my official photos taken before or after the graduation ceremony?
Our official photographers are there all day, and the time of your visit is up to you.
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Do I have to pay Council Tax as a student?
Most full time students don't have to pay Council Tax.
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Do I have to pay for graduation ceremony tickets?
Graduation tickets are free.
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Do I need a driving licence to start the Paramedic Science programme?
You won't need your licence to start the course but may need to sign to say you will have passed your test by the end of your degree.
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Do I need to book the official photographer for my graduation ceremony?
Our official photographers are there all day, so no need to book.
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Does the campus have any quiet areas?
Spaces for quiet study can be booked through the library.
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Does the career mentoring scheme run all year round?
No, the Career Mentoring Programme opens for registration between September and October.
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Does the university offer part time jobs?
Yes, all part-time jobs being advertised at the university can be found here.
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Does the university run insight days?
Yes, the university runs insight days on various dates throughout the year.
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For how long can I expect to be on placement?
You would generally attend a sandwich placement for between nine and twelve months, while a summer placement generally lasts between six and twelve weeks.
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How can I become a student representative?
To find out more about taking on a leadership role as a representative, please visit the GSU website.
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How can I book a casual sport activity?
You can book online or with the GSU.
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How can I book a room for group study?
Room bookings can be organised via the Portal.
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How can I book an appointment to see an Employability Skills Advisor?
Appointments can be booked online, by creating an enquiry, or by visiting us.
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How can I book parking if I haven’t got my student ID yet?
Student ID is not required for parking.
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How can I find out more about being a student ambassador or helper?
You can learn more about being a student ambassador, including how to apply, on our Careers pages.
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How can I get feedback on my Greenwich Business School interview?
This will come from your employer or the MBA Placements team.
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How can I join a sports club or society?
You can join clubs and societies during welcome week at a stall/stand or through the GSU website
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How can I join a sports team?
We have a variety of sports options available to you, from our Union teams, on campus facilities, and even online classes.
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How can I meet new people?
Meet new people through your classes, peer mentoring, clubs and societies.
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How can I raise an IT issue or make an IT request?
Visit the IT Service Desk page for more info
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How can I reset my student password?
Use the ‘Forgotten my Password’ link on portal login page.
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How can I set-up my Multi-Factor Authentication (MFA)?
We recommended that you use the Microsoft Authenticator app set to 'receive notifications for verification' as it is the fastest and easiest way to approve sign in.
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How can I stop the emails I'm getting complaining I'm not on campus while I'm on placement?
Your retention office can update your record so you stop receiving the emails.
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How do I access Ask Alumni+?
You can access Ask Alumni on our Ask Alumni+ platform.
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How do I apply for a Railcard?
You can buy a Railcard through the Railcard website or by getting an application form from a train station.
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How do I apply for a student assistant role on the MBA?
The MBA Placement team can help you with this.
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How do I apply for a student Oyster card?
Apply for a student Oyster card via the TFL website.
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How do I apply to be a student helper/production assistant for the Schools of Design and Stage & Screen?
You should email the school admin team to apply for these roles.
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How do I cancel my attendance at graduation?
Please create an enquiry and the awards team will be in touch
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How do I cancel my graduation gown hire?
You can contact the gown suppliers.
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How do I change my address on my record?
You can change your address on the Student Portal.
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How do I change my contact details?
You can change your contact details on the Student Portal.
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How do I change my name on my student record?
You can change your name at the Student Centre. Please ensure you have evidence of your name change.
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How do I change my term time address and contact number?
You can change your term time address and contact number on the Student Portal.
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How do I check that my profile is correct?
You can check your profile on the Portal and if you suspect there are any errors then you should log a query through the knowledge base.
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How do I find the building I need on the Greenwich Maritime campus?
Please refer to the Greenwich campus map and building code guide.
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How do I find the Law School office?
You can visit the Law School's admin team in room 202, Queen Mary Building on our Greenwich campus.
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How do I get a visa for myself or my guests to attend graduation?
We’ve plenty of visa information online.
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How do I get in touch with Greenwich Students' Union Advice team?
You can fill in an online contact form or attend one of our drop-in advice sessions at either Avery Hill or Greenwich Campus.
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How do I get in touch with alumni?
You can join the Ask Alumni+ platform and connect with alumni.
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How do I get my new timetable now I'm reinstated?
Your timetable should be added to your profile on the portal.
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How do I hire my academic gown for my graduation ceremony?
There’s a link in your invitation email.
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How do I join the gym?
It's quick and easy to join the gym.
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How do I keep in touch with the university after I leave?
You automatically become a member of the Greenwich Alumni Community.
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How do I register to attend a graduation ceremony?
You’ll receive an invitation email.
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How do I update my mobile number on my student record?
You can change your mobile phone number on the Student Portal.
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How do I use the crowdfunding platform?
You can put in an application to use the platform at any time.
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How long will my graduation ceremony be?
Ceremonies last up to 1 hour 15 minutes.
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How many guests can I bring to my graduation ceremony?
You’ll get two guest tickets, but further tickets may be available later.
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How much does it cost to use the gym?
Gym membership is £45 every four months or free if your live in uni halls.
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How much is it to hire an academic gown for my graduation ceremony?
Gown hire is between £40 and £50.
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How much time per year will I be at university as an apprentice?
Apprentices have regular on-campus time throughout the year.
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I have additional requirements for graduation. Who do I contact?
Send an query into the Digital Student Centre.
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I missed my graduation ceremony. Can I attend the next one?
Yes, you don’t have to attend this time.
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Can the library support me in completing my essay/assignment/dissertation?
You can register for one of our academic skills workshops, or book an appointment with a librarian or academic skills tutor.
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I need to park on campus. How can I get a permit?
Parking permits can be bought from the parking permits website.
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I or one of my guests will be using a wheelchair at graduation. Who do I contact about this?
Send an query into the Digital Student Centre.
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I recently graduated, why can I no longer access my email?
Your Greenwich University student account expires 90 days (3 months) after you receive your results.
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I want to attend graduation. Do I need an invitation email to apply for my visa?
You can use the email to support your application.
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I’m an international student. Can I attend a graduation ceremony in the UK?
You can, and we’ve visa information to help you attend.
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I’m interested in attending a career fair, where can I sign up?
You can sign up to our career fairs online - make sure to also keep an eye on your student emails.
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I’m interested in becoming a Student Ambassador, where can I sign up?
If you are interested in being a student ambassador, you can create an enquiry and apply.
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I'm a Student Ambassador - how can I get an employment reference?
If you are a Student Ambassador, you can obtain an employment reference from the Student Ambassador Staff team.
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Is parking available for blue badge holders attending graduation?
Yes, at both our Greenwich and Rochester venues.
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Is there a specific space for taxi pickups and drop-off?
There are designated spaces for taxi and cab pick-up and drop off points on each campus.
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Is there a prayer room anywhere on campus?
There is a prayer room on each university campus. These are provided for all students and staff, of all faiths and none.
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Is there an out of hours policy for the Medway Campus?
To comply with health and safety legislation, we need to ensure that all work is performed safely.
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Is there anywhere to charge my electric car on campus?
Unfortunately we do not have charging points for electric vehicles at any of our campuses.
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Is there financial support for my project or business idea?
If you need to financial support for a project or idea, you can put in an application to use the crowdfunding platform at any time.
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My course starts in January. What is my academic year?
Academic years run from the start of August to the end of July.
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My personal details aren't correct on the Student Portal. How do I change them?
You can amend your address and contact details yourself on the Student Portal.
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The date of birth on my record is incorrect. How can I change it?
Please log an enquiry in the Digital Student Centre.
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The entrance or exit I want to use is blocked! Why does this happen and what should I do?
From time to time, entrances and exits may change due to events happening on campus.
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The information the university has is incorrect. How do I change it?
Visit the Student Centre on any campus, ensuring you have all the necessary paperwork and your student ID card.
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What sports facilities are at Medway ?
We have access to sports training facilities at a local school and leisure centre.
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What are the nearest train stations to the Avery Hill campus?
The closest train stations to the Avery Hill campus are New Eltham, Falconwood, and Eltham.
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What are the opening hours of the IT Service Desk?
During term time, the IT Service Desk usually opens between 9am and 5pm.
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What companies have the university matched students to in the past on the mentoring scheme?
We've matched students with a whole range of impressive employers.
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What does it mean if there is a hold on my record?
If there are holds on your record, you can't fully register as a student until they have been removed.
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What does the SU Advice Team advise on?
The GSU Advice Service can advise students on a whole range of topics.
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What happens if I don't complete my studies in time to attend graduation?
You’ll miss out this time, but you could attend a future ceremony.
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What is a 'hold'?
A hold is a note on your account to let us know if there is anything we may need from you.
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What is Ask Alumni+?
Ask Alumni+ is our online global networking platform for Greenwich alumni, students, and staff.
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What is the difference between a placement and an internship?
Taking a placement or internship is an opportunity to gain work experience relevant to your programme of study.
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What is the role of the Greenwich Students' Union (GSU) Advice team?
The GSU Advice team is a free, confidential and independent service designed to advise students on a range of academic matters.
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What is the nearest train station to the Greenwich campus?
The closest train stations to the Greenwich campus are Greenwich, Maze Hill, and Cutty Sark.
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What is the nearest train station to the Medway campus?
The closest train stations to the Medway campus are Chatham and Gillingham.
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What is the placement and internship criteria?
The placement and internship criteria can depend on a few factors.
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What is there to do around Avery Hill Campus?
Our campus in Avery Hill is the heart of our sports societies.
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What is there to do around Greenwich Campus?
At our campus in Greenwich, you will find the Greenwich Students' Union.
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What is there to do around Medway campus?
At our campus in Medway, you have the benefit of accessing the Students' Unions of 3 universities at the Student Hub.
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What should I do if I've missed a call from the Student Centre?
They will probably have sent you an email too so look for that.
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Where can I find information about upcoming strike action by teaching and university staff?
You can find the latest news on university strike action online.
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When does the FES Faculty Heat of the 3MT Competition take place?
The competition takes place in March annually.
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When is my graduation ceremony?
Dates are on the website, plus look out for your invitation email.
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When should I collect the tickets for my graduation?
Tickets will be available shortly before the event.
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When will I know the time of my graduation ceremony?
Look out for your confirmation email.
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When will I receive my invitation email for the graduation ceremony?
This will arrive a month or two before your ceremony.
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Where are graduation ceremonies held?
Your venue will be either the Chapel of St Peter and Paul or Rochester Cathedral.
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Where can I apply for placements?
Before you apply visit our careers website.
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Where can I collect my ambassador T-Shirt and lanyard?
Swing by the Employability Centre to collect your t-shirt and lanyard.
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Where can I find information about placements?
You can book Question and Answer (Q&A) sessions with the placements team online.
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Where can I find information about the mentoring scheme?
We're pleased that you are exploring our mentoring scheme!
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Where can I get free drinking water from, on Avery Hill Campus?
We have several water fountains on campus.
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Where can I get free drinking water from, on Greenwich Campus?
We have several water fountains on campus.
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Where can I get free drinking water from, on Medway Campus?
We have several water fountains on campus.
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Where can I go to eat or drink on campus?
There are places to eat and get coffee on all three campuses.
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Where can I go to see all the upcoming employability events and workshops?
You can find our upcoming events and workshops online and on social media.
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How do I use the university buses?
You will need to register and book your tickets online for journeys to and from Medway campus.
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Where will the reception for my graduation ceremony be held?
The venue will be in your invitation email.
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Who are the elected Greenwich Students' Union officers?
You can learn about the current Greenwich Students' Union officers on the GSU website.
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Who can give me interview feedback?
This will come from your employer or the MBA Placements team.
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Who can help me if my timesheet is wrong?
Query your timesheet with the Ambassadors team.
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Who is my student representative (or 'student rep')?
Your programme leader can identify your student rep for you.
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Why have I lost access to the library?
There’s a variety of reasons you may have lost access to the library such as finishing your course or overdue tuition fees.
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Will I need a car at university?
You do not need a car, as the university has an inter-campus bus service to help you travel between our campuses.
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Will my degree classification be announced at the graduation ceremony?
Your degree classification won’t be announced.
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Can I get involved with sustainability projects at university?
Yes, you can get involved with sustainability projects at the university.
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Why does my TfL account say I'm not eligible for any schemes?
You'll need to make sure your TfL account address is in the UK to show you the right travel schemes.
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Am I eligible for a 16+ Oyster card?
Information about the 16+ Oyster card offered by TFL
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How can I protect myself and my devices online?
The security of university systems and information is everyone’s responsibility. Information protection and management is of critical importance. Find out how to keep your data and our systems safe here.
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Do you monitor my attendance to classes?
Yes, we expect you to engage with your studies on a weekly basis and monitor this accordingly.
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What is SafeZone?
The SafeZone app is designed to put you in touch with the on campus first aiders, security or emergency response teams more quickly.
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What library resources are available for me to use?
Our libraries give you access to over 1.5 million books, journals and eResources.
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Will the university be open during the Christmas holidays at Greenwich campus?
Stockwell Street Library on Greenwich campus will remain open throughout the Christmas holidays.
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Will Stockwell Steet Library be open during Christmas?
Stockwell Street Library on Greenwich campus, will be open during the Christmas holidays.
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Are any buildings open during the Christmas holidays at Medway campus?
The Hub on Medway campus will be open during the Christmas holidays.
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Is the university closed during Christmas at Medway?
The Hub will be open during the Christmas holidays.
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Can I still come to university during Christmas, at Avery Hill?
The Dome at Avery Hill campus will be open during Christmas break.
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Is Avery Hill campus closed during the Christmas holidays?
The Dome at Avery Hill campus will be open during Christmas closure.
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Where can I go on campus, during the Christmas holiday?
Our Campus Ambassadors will be on each campus, available to offer support.
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How do I replace my 18+ Oyster card if it's lost, damaged or has been stolen?
Information on replacing Oyster cards can be found on the TfL website
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What is Mentor Mates?
Mentor Mates is our peer mentoring platform at the University of Greenwich.
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How do you become a mentor?
Complete the Blue Badge Mentor Training Quiz on Moodle to earn your blue badge and become a mentor.
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How does the Mentor Mates platform work?
Joining is easy! Simply log in with your University of Greenwich email address on your computer or by downloading the Vygo app.
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What is available if I am worried about security or safety on campus?
There are staff, teams, services, apps and initiatives that are in place to help students feel safe while on campus.
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How do I update my preferred name?
You can update your preferred name during Online Registration or by contacting the Student Centre.
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Is there a problem applying for the 18+ Oyster Card?
TfL have contacted the university to say new applications can't be accepted at the moment.
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Can I submit an enquiry over the Christmas break?
This article outlines the status of enquiry responses over the Christmas break 2025.
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Is the University open between 20 December 2024 and 2 January 2025?
The university is officially closed and most services will be unavailable, but some venues will have limited opening over the closure period.